Fibre Broadband Terms and Conditions

General Terms
We commit to keeping our coverage data as accurate as possible, but we are reliant on the maps that are given to us by the Fibre Network Operators which could result in slight inaccuracies at times.
Installation fees and line rental fees are prescribed by the Fibre Network Operators (FNO). Pricing can change if mandated by the FNO, LinkOnline will always provide 1 (one) months notice to advise of any price changes.

Set-Up Fees
LinkOnline’s Fibre service provider covers this fee on your behalf, if you however cancel within 12 months or are suspended due to non-payment this fee will be clawed back. The current Openserve Installation and connection fee is valued at R2875.00
The Installation fee only covers the prescribed distance by the provider, the Fibre Network operator then charges an additional R180-R220 per meter thereafter (If any extra civils or cabling is necessary, they will first quote, and only upon acceptance of quotation will they proceed with the work).

Cancellation Fees
If you cancel within 12 months of going live, you are liable to pay back the setup fees that were covered on your behalf by LinkOnline and our service provider. The installation fee does not apply if you already have a pre-existing fibre line installed which is not damaged and still active, however the connection fee will still be applicable upon cancellation.
The router is free to use but remains the property of LinkOnline for the duration of your service. Our service provider fully insures your free-to-use router, so in the event of accidental damage or theft, we will replace it (T's & C's Apply). Should you cancel your services at anytime, the router can be purchased from LinkOnline at the retail value at the time of cancellation or returned to LinkOnline in its original condition. Please include your name and LinkOnline customer number when returning your router. If we do not receive your router within the 10-day router-return period, you will be billed for it, and it will become your own. The router will no longer be insured by LinkOnline or our service provider, and we will not accept responsibility for any damage or defaults. No router returns will be accepted any later than 10 days after your account was deactivated. All courier costs involved in returning the router are for your own account. You will be charged the original retail value of the router should you fail to comply. Please ensure that the LAN cable, power cable and anything else included in the router box is returned, as you can be billed for any missing items. LinkOnline’s routers are recycled, as part of our provider’s effort to reduce their carbon footprint, they refurbish the pre-owned routers. Rest assured that it has been cleaned, checked, and restored to "good as new" status.
One calendar month notice period is needed for the cancellation of your services. Please note you are responsible for cancelling your existing services with another provider (if applicable) when signing up with LinkOnline.

Should you wish to cancel your service with LinkOnline, all cancellations have to go to info@linkonline.co.za in order to be processed. You will receive a cancellation form to complete accepting any relevant T's and C's, cancellations will be accepted upon completion of this process.

Moving Your Fibre Service
Moving home is treated as a cancellation as your ONT cannot be moved and is fixed to the premises. Should the next tenant or owner take over your service, we will transfer the service at no cost to you. Contact info@linkonline.co.za if this is the case. If you have been a LinkOnline client for less than your contract term and resume your service at your new home, you will not pay a cancellation fee and the remainder of your previous contract will be added to your new contract. If the provider considers moving an ONT box or fibre line for any reason as a re-installation, a setup fee will be charged 

Shaping and Prioritisation

All LinkOnline Fibre to the home services are unthrottled and unshaped- there are no usage thresholds. Please note our speeds cannot be guaranteed as there are many factors that can impact the speed of our services. Fibre to the home is a best effort service. For 200Mbps or faster line speeds, an upgraded router is essential for peak WiFi speed, please also ensure that your devices are compatible with the speeds of your chosen package.

Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month 

MTN Fixed LTE
MTN Fixed LTE is available as a Capped or Uncapped service and is a best effort service with no minimum service levels
guaranteed. Speeds will differ and no minimum speeds are guaranteed. Many factors determine the speed and quality of service
which will be achieved such as but not limited to, distance, weather, interference around and within the property.
The service is a monthly billed service which will continue on a month to month basis until cancelled.

Cancellations
Cancellations require a calendar months' notice and must be submitted via e-mail to info@linkonline.co.za (Purchases on Promotion may carry additional T's & C's),
The service can be set to upgrade or downgrade at any time (before 5pm on the last day of each month) but the new service will only be effective from the 1st of the following month provided no Service Change rules are in place or Promotional Terms and Conditions.

Top-Ups
You are able to purchase additional data should your monthly allocation on your MTN Fixed LTE Capped service run out. This is a once off purchase which you pay for immediately. Unused top up data will rollover for one month. E.g. Purchase 10GB of Top up data on 15 October, 6GB is used up until 31 October, the remaining 4GB will be carried over to November and will be available to use up until 30 November, thereafter it will fall away. Data that has over run the available data total will be deducted from your next top-up. Example, 100GB purchased, 105GB used before capping takes place, top-up with 10GB only 5GB will be allocated.

Data Rollover
Unused monthly data from your MTN Fixed LTE Capped service as well as top up data will rollover for 1 month. At the start of each month the rolled over data (monthly and top up) will be used first, once exhausted the monthly allocation will be used.

Night Time Data
Night time data (where applicable) is free data that is available to use every day between 12am and 6am. Data used during these hours will be deducted from the Night time available data balance. When Night time data is depleted, the available monthly data will be used. Night time data is Promotional data and LinkOnline reserves the right to withdraw it should it be deemed necessary.

Fixed Location
This service is a Fixed LTE service which is only available on LTE Technology (excludes 3G and 2G technologies). The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The SIM will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. MTN will allow one change in location per year, please provide us with 30 days' notice thereof in order for us to submit the request timeously. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

Approved Hardware
Should a client opt to purchase their own device it must be one of the MTN approved Cat6 devices listed below, please note that using a non-approved device will result in the service being blocked.
Huawei B535, Huawei B618, Huawei B525, Huawei B612, ZTE MF286

Prorata
On the day of purchase a prorata invoice and prorata data (where applicable) will be allocated and billed accordingly. The
payment methods that will be accepted for the purchase and renewal of the service are EFT. The SIM and Device will be
delivered within 5 business days from the date of order, provided payment has cleared. Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated.

RICA
The purchase of the MTN Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

SIM Swop
Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the
clients account.

Privacy Policy
We at LinkOnline have designed our business practices to safeguard your privacy. This privacy policy applies to all the web pages related to our website/services including Control Panels.
You can visit www.LinkOnline.co.za without revealing who you are or providing any personal information about yourself.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

There will be times, such as when you submit a questionnaire, request a service, register your interest, purchase a product directly from LinkOnline or from one of our suppliers when we will need to obtain personally identifiable information from you. Such personally identifiable information may include the name, home address, e-mail address, telephone number or identity/passport number. The information we receive about you may be used by us or shared by us with our corporate affiliates, agents, vendors and others to help process or complete a transaction; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our clients' needs; to develop new offerings; and to alert you to new products and services in which you may be interested.
The information will not be used for anything other than which is stated in the Terms & Conditions of any service applied for by our customers. None of the personal information will be sold or made available other than is necessary to provide a service, complete a transaction or comply with any law, regulation, audit or court order. 
We safeguard your information using known security standards and procedures.

Your data protection rights:
You are entitled to request, change, remove or supplement your personal data by contacting LinkOnline via email on info@linkonline.co.za or call us on 087 821 3934 at any time.
You may request information on how your data has been used as well as request the destruction or de-identification of your personal data. LinkOnline will consider your request in light of any other laws or regulations prohibiting LinkOnline from doing so. We undertake to respond to such a request within one month of the request being received.
Any questions or concerns pertaining to the collection, sharing, use or destruction of personal data or can be sent via email to info@linkonline.co.za